FieldCure Co., Ltd. ("Company", "we", "us", or "our") provides website content, inquiry and demo request forms, purchase flows connected to FastSpring, surveys, and software products including AssistStudio. This policy explains how we collect, use, disclose, retain, and protect personal information in those contexts.
This policy applies to information collected through fieldcure.com, our website forms, payment and subscription administration connected to FastSpring, surveys we operate, and the AssistStudio application.
We collect personal information that is reasonably necessary for customer communications, business operations, payment support, surveys, product delivery, and product improvement. Some data is processed directly on your device, while other information is stored in our business systems or received from service providers when required to operate our website and services.
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take appropriate steps to delete the information.
When you contact us through our website for an inquiry, product onboarding discussion, demo request, or pre-purchase communication, we may collect:
We use website form information to respond to inquiries, arrange demos, provide onboarding or purchasing information, follow up on business opportunities, send requested updates, operate and secure the website, and prevent abuse or fraudulent submissions.
If you begin a purchase, renewal, or subscription-related process from our website, we may collect order preparation or customer support information before directing or connecting you to FastSpring. Actual payment, billing, and payment-method processing is handled by FastSpring and its payment partners, not by FieldCure directly.
We may receive limited transaction and customer information from FastSpring or related payment results, such as purchaser name, email address, company or country if provided, product or license purchased, order identifiers, subscription or renewal status, cancellation or refund status, and communications reasonably necessary for licensing, customer service, fraud review, tax or accounting, and contract administration.
We use payment-related information to fulfill orders, activate or maintain licenses and subscriptions, provide customer support, manage renewals, process refunds or disputes, maintain financial and tax records, detect misuse, and comply with legal obligations.
FastSpring processes checkout and billing information under its own privacy terms. Please review FastSpring's privacy policy for details: https://fastspring.com/privacy/.
We may operate surveys or research forms on our website. Depending on the survey, we may collect your name, email address, organization, role or title, response content, other information you choose to provide, and whether you want follow-up contact.
We use survey information for user research, product and service improvement, planning, educational or marketing insight, and follow-up communication when requested or otherwise permitted.
Survey responses may be reviewed by relevant personnel, stored in our internal systems, and analyzed in identified, aggregated, or de-identified form as appropriate for the purpose of the survey. Unless otherwise stated at the point of collection, survey responses are not intended for public posting.
This section applies specifically to the AssistStudio application and describes data handling in the app itself.
API Keys: AssistStudio stores API keys for AI providers entered by the user. Keys are encrypted and stored in the Windows Credential Locker on the user's device.
Conversation Data: User messages and AI responses are stored in local storage on the user's device.
Hardware Information: AssistStudio reads system RAM and GPU VRAM information solely to determine compatibility with local Ollama models. This information is not transmitted outside the device.
Conversation data is handled by the AI provider selected by the user. Each provider's privacy practices are governed by its own policy:
When using Ollama, data remains on the user's device unless the user separately exports or shares it.
We may disclose personal information to FastSpring for payment administration, to AI providers selected by the user in AssistStudio, to vendors that help host, secure, or operate our website and business systems, and where required by law, legal process, protection of rights, fraud prevention, or a corporate transaction.
We retain inquiry, survey, and payment-related information for as long as reasonably necessary to respond to you, manage a customer or business relationship, complete transactions or subscriptions, provide support, maintain financial, tax, and accounting records, resolve disputes, and comply with legal obligations. AssistStudio data stored locally remains under the user's control until deleted from the device or the app is removed.
FieldCure Co., Ltd.
Email: info@fieldcure.com
Web: fieldcure.com
If this policy changes, the updated version will be posted on this page with a revised effective date.